Phones
Fax Machines, Modems, Etc.
Fax machines, modems and other devices that use an analog phone line cannot plug directly into the ports in the HPNP building. They can be used, but they require a special box that converts the digital signal into an analog phone signal. You can request one of these boxes from HealthNet.
Problem Reporting
If you experience problems with your new phone, you can report them to HealthNet. Please contact Tom Livoti (3-5300). Some PHHP departments are front-lining phone trouble reports through office managers. If you elect to do that, that is fine, but please be aware that you can work directly with HealthNet staff on any phone problems.
You can also fill in the Phone Change Request form to correct your phone settings.
If you think your handset is physically damaged, please be aware that you cannot simply borrow an unused handset and expect it to work just like your phone. The phones numbers are mapped to the handsets not the ports on the wall. If you borrow a handset you will get the phone number mapped to that handset, not the phone number mapped to your handset.
If your handset really has died and you need to replace it, you must contact HealthNet get the new handset mapped to the your phone number.
Moving Your New Phone
Your new phone can be moved far more easily than any wired phone you have every used before. In the new phone system at HPNP, your phone's number is defined by the phone instead of the phone line it is connected to. If you need to move to a new office you can, within limits, take your phone with you, plug it into the network port in your new office and it will work.
If you move your phone to another room you must contact HealthNet and give them the new room number for your phone number. The phone's room number of record is provided to 911 operators automatically by the phone system. If the wrong number is on record emergency personnel could be directed to the wrong room. It could be you having the heart attack on the floor of your office, so report the phone move to HealthNet when you move it.
As of this writing you can move your phone anywhere within the HPNP building and it will carry the same phone number. Eventually you will be able to take the phone anywhere within the HSC.
About Your Phone
If you are using a Cisco IP Phone, view a tutorial on the ins and outs of your phone.
The phones used at HPNP are called IP Phones. IP stands for Internet Protocol. In other words, your phone speaks the language of the Internet. To connect to the Internet they connect to the campus data network just like your PC.
To get phone services your IP phone talks to a special server called a call manager. It gives the phone its configuration, information about other phones on the phone system, and connections to BellSouth for local phones calls to rest of UF, Gainesville, and the world.
The IP phones use the data port typically used by your PC, but the phone then provides another data port on its base for your PC to plug into.
More info
HealthNet maintains a web site on their IP phone service. Please see the HealthNet web site for more info.
Telecom Services
Effective Friday, July 1, 2005, to submit any work requests for telecommunication
services, please contact CNS- Telecommunications directly at their new Work
Request line at 352-273-1234 (on campus 3-1234) or via the web at
www.cns.ufl.edu/telecom .
Use this contact information for all repair requests or new installation work orders. After-hour requests for emergency telecom service can be made by calling 273-1234, as well, starting July 1, 2005.
Formerly, telecommunication work requests were submitted to Physical Plant
Division's Work Management Center. To complete the transition from PPD,
CNS-Telecom has deployed a new
communications services management system and an enhanced billing system
for FY05.06. Additional information will be made available to department
fiscal contacts regarding billing enhancements.
